I found this article interesting: Digitaliseringen slår sönder företagens organisation – så får du med alla på tåget – via Senaste från CIO Sweden
Företag och myndigheter är inte organiserade att hantera konsekvenserna som digitaliseringen leder till. Men det finns en magisk formel som lösa problemet, skriver Steve Brdarski och Anders Persson.
CIOs practicing bimodal IT are making a strategic mistake. They split their IT department’s focus and take their eye off of the crucial goal of winning new business in the digital age. That’s because creating a two-class system in which companies slowly builds stability in back-office systems while rapidly rolling out digital products does not support the broader business, process and organizational changes required to augment the customer experience, says Forrester Research.
“[Bimodal IT] works against the key principles of customer obsession,” says Sharyn Leaver, a Forrester analyst who counsels CIOs. “[Customer-led business technology] unanimously needs to be done in this connected way across every organization. Bimodal does the complete opposite of that, basically saying that we’re going to have two different organizations operating in very different ways and have different goals.” Companies must instead work quickly to put customers at the center of their technology strategy, Leaver says.